ck44 Privacy Policy
ck44's clear commitment to how your personal information is collected, used, and kept secure.
This Privacy Policy ("Policy") is issued by the ck44 platform ("we", "us", "platform") and applies to all users ("you", "user") of the ck44org.cam website. By using ck44, you are considered to have agreed to the terms described in this Policy.
We believe that protecting user information is a fundamental responsibility. In this Policy, we clearly state what information is collected, why it is collected, and how it is stored and used. Reading our Terms and Conditions will give you a full understanding of our overall service terms.
1. Scope of Information Collection
Various types of information are collected when you open an account and use the services on ck44. This information comes from two main sources: information you provide directly, and information collected automatically from your use of the platform.
1.1 Information You Provide Directly
- Full name, date of birth, and national ID or passport number (for account verification)
- Email address and mobile number
- Payment-related information (bKash, Nagad, Rocket, or Upay number; bank account details)
- Login credentials (username and encrypted password)
- Content of communications sent via live chat or email
1.2 Automatically Collected Information
- IP address and device identification information
- Browser type, operating system, and screen resolution
- Pages visited on the site, time spent, and navigation paths
- Cookies and session tokens (detailed in the section below)
- Transaction history and betting activity
We do not store sensitive financial card numbers (full debit/credit card numbers) on ck44's own servers. Payment information is processed through the secure gateways of the respective mobile banking and financial institutions.
2. Purpose of Information Use
ck44 uses your information only for specific and legitimate purposes. The main purposes are summarised below:
| Purpose | Description |
|---|---|
| Account Management | Registration, identity verification (KYC), login security, and profile updates |
| Transaction Processing | Completing deposits and withdrawals, maintaining transaction records |
| Customer Support | Resolving your issues through 24/7 live chat and email support |
| Fraud Prevention | Detecting suspicious activity and ensuring account security |
| Responsible Gaming | Monitoring unusual betting patterns to protect user interests |
| Service Improvement | Analysing user experience to improve the quality of the platform |
| Legal Obligations | Record keeping and reporting under applicable laws and regulations |
ck44 does not sell your information to third parties or rent it to any external company for marketing purposes.
3. Information Disclosure and Third Parties
In certain specific circumstances, ck44 may share your information with trusted third parties. These third parties may only use the information for the designated purpose and they follow privacy standards equivalent to this Policy.
3.1 Payment Processors
Mobile banking services such as bKash, Nagad, Rocket, and Upay, and the financial institutions involved in bank transfer processing, receive the information necessary to confirm transactions. This information is used solely for that specific transaction.
3.2 Technology and Infrastructure Services
Contracted providers of cloud hosting, cybersecurity, and data analytics services may have limited access to system-related information. These organisations work on behalf of ck44 and may not use the information independently.
3.3 Legal Authorities
Relevant information may be provided in response to court orders, lawful requests from law enforcement agencies, or legal obligations. In such disclosures, ck44 provides only the information that is strictly necessary.
4. Cookies and Tracking Technology
Cookies and similar technologies are used on the ck44 website. Cookies are small data files stored on your device that ensure the site functions correctly.
4.1 Types of Cookies
- Essential Cookies: Used to maintain login sessions, carry out security verification, and remember preferences — without these, the site cannot function properly.
- Functional Cookies: Store language preferences, theme settings, and user customisations.
- Analytics Cookies: Collect page usage statistics to help improve the quality of the service.
4.2 Cookie Control
You can disable cookies from your browser settings. However, please note that disabling essential cookies may disrupt core functions such as login and transactions.
5. Data Retention and Security
5.1 Retention Period
Information is retained for as long as your account is active and then for a further specified period as required by law. After an account is closed, financial transaction records are kept for the period required under applicable law.
5.2 Security Measures
ck44 applies industry-standard technology to protect your data:
- All data transfers are secured through SSL (Secure Socket Layer) encryption
- Passwords are stored encrypted using strong hashing algorithms
- OTP-based two-factor verification for account access
- Regular cybersecurity audits and vulnerability testing
- Limited staff access — only authorised personnel can access sensitive information
6. User Rights
Every user registered with ck44 holds the following rights over their personal information:
6.1 Right to Know
You can find out at any time what information ck44 holds about you. By contacting the support team, we can provide a summary of the stored information.
6.2 Right to Correction
If your profile contains incorrect or incomplete information, you have the right to request a correction. Most information can be updated by yourself from the account settings.
6.3 Request for Deletion
After closing your account, you may request that your personal information be deleted. However, due to legal obligations, certain financial records must be retained for a set period.
6.4 Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can unsubscribe from account settings or through the support team. Opting out of essential service-related notifications is not possible.
On our Responsible Gaming page, you can learn how to temporarily or permanently restrict your account — this feature is also part of your personal control.
7. Protection of Minors' Information
ck44 strictly does not allow anyone under the age of 21 to open an account. We do not knowingly collect any information from minors.
An age verification process is followed at the time of registration. If we are informed that a minor has opened an account, that account will be closed immediately and the related information will be deleted.
8. Changes to the Policy
ck44 reserves the right to update this Privacy Policy as needed. If significant changes are made to the Policy, users will be notified via their registered email or through a notice on the site.
Continuing to use ck44 after any changes indicates that you have agreed to the updated Policy. It is therefore recommended that you review this page from time to time. For answers to common questions, you can visit our FAQ page.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the ck44 support team. Our team provides support in both Bengali and English, 24/7.
Live Chat: Join the live chat directly from any page on the site — 24 hours a day, 7 days a week.
Email: [email protected]
Response Time: Instant on live chat; as soon as possible by email.